Simien Pets


Refund Policy

Returns & Warranty Information

Supplements:

If you or your pet are not happy with the product, we will issue a full refund for the supplements.

Dog Beds:

All Simien Pet Dog Beds carry a limited Ten Year Warranty. Each item is manufactured under the highest standards and is warranted to be free from material and workmanship defects for the original owner (proof of purchase is required). “Original Owner” is a person who purchased the item from Simien Pets or its authorized dealer. Any item purchased from a private person or a dealer not authorized by Simien Pets is specifically not covered under this warranty.

This limited warranty covers defects encountered in the normal use of the product and does not apply if the item is damaged due to physical abuse, mishandling, accident, negligence, or if the product is modified or altered by the purchaser in any way. This warranty does not cover wearing or materials or components which may occur after extended use of the product, this warranty only applies to defects that impact the performance of the product, and not the cosmetic issues due to normal “wear and tear” of the product.

If one of our products ever fails due to a manufacturing or material defect, we will repair or replace it with the same or comparable item.

Additional non-returnable items:
      • Gift cards
      • Downloadable software products
      • Some health and personal care items

To complete your return, please contact us. Please do not send your purchase back to the manufacturer.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.